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We are committed to ensuring your order is processed, packed, and delivered as quickly and reliably as possible. Below is a detailed overview of our fulfillment and shipping process, including estimated delivery times by region.
Order Processing
Once your order is placed, our team verifies your details and coordinates with our fulfillment partner. Processing typically takes 1–2 business days.
You will receive:
An order confirmation email immediately after purchase
A shipping confirmation email with tracking details once your order has been dispatched
Please note that orders are not processed on weekends or public holidays. Orders placed on Friday or during weekends will begin processing on the next business day.
Fulfillment Time
After processing, orders are carefully packaged and handed over to the designated carrier within up to 2 business days.
In rare cases—such as high order volumes, operational delays, or technical disruptions—this timeframe may be slightly extended. We will always notify you promptly should any delay occur.
Delivery Times
Once your order has been shipped, estimated delivery times are as follows:
United States
USPS: 3–7 business days
UPS: 3–5 business days
International
GlobalPost / UPS Worldwide: 10–14 business days
These timeframes are carrier estimates and are not guaranteed. Delivery may vary depending on destination, carrier operations, and external factors beyond our control.
Caribbean Delivery (Bonaire, Curaçao & Aruba)
For customers located in the Caribbean region, we offer expedited local delivery handling:
Bonaire: Same-day delivery for orders placed during business hours
Curaçao & Aruba:
Orders placed in the morning: same-day delivery
Orders placed in the afternoon: next-business-day delivery
These regional delivery times are subject to order verification, product availability, and operational capacity, but we prioritize all Caribbean orders for the fastest possible fulfillment.
Final Note
Our goal is to provide a seamless and efficient delivery experience, whether local or international. If you have any questions regarding your shipment, our support team is always available to assist.
Shipping costs
Shipping fees are calculated at checkout based on your delivery address and chosen shipping method. You'll see the full cost before you confirm your order — no hidden charges.
Tracking your order
Once your order ships, you'll receive a tracking number by email. You can use it to follow your package in real time via the carrier’s website.
Customs, duties & taxes
For international orders, any import duties, VAT, or customs fees charged on arrival are the responsibility of the customer. These are determined entirely by your country's customs authority — we have no control over them.
We are also not responsible for delays caused by customs processing.
Incorrect shipping address
Please review your delivery details carefully before completing checkout. We are not responsible for orders shipped to an incorrect address provided at the time of purchase.
If a reshipment is required due to an address error, additional shipping fees may apply.
Lost or delayed packages
If your order hasn't arrived within the expected timeframe, please contact us and we’ll assist you.
Please note that delays may occur due to factors outside our control, including weather conditions, customs processing, carrier disruptions, or high shipping volumes during peak periods.
Shipping queries: hello@nutraedenlabs.com